What is Business Services?
The business services section describes how to use SL1 to create and manage business services for your company. Business services let you assess your services’ availability, Health and risk, and the devices that deliver personalized services.
What is a Commercial Service?
A sales department includes one or more technical departments that add value to internal or external customers. Some examples of business services include Internet access verification or website hosting verification, online banking, remote backup, and remote storage. Typically, a commercial service has a service level agreement (SLA) that defines the terms of service.
There are Two Means That You Can Use To Create Business Services On SL1:
Option 1:
On the Business Services page, you can create the following types of services in the next order:
Device service. It monitors several associated IT infrastructure components (devices) that provide a different function, such as: For example, a DNS or a group of collectors or all devices in a specific region.
IT service. Monitors a service provided by your organization’s IT department. An IT service provides a means of defining how several related device services work together to make a particular IT service work, e.g., B. a group of DNS collectors plus a database.
Business services. Monitors a service that your society provides to its customers. A business department is made up of one or more IT departments.
Option 2:
Alternatively, you can create a customer service model based on your organizational structure definition if you need more flexibility in modeling your business service.
Also known as the “N-tier” service model, this option uses a wizard to guide you through creating custom service models. With multiple nested or connected service points, which you can name each based on the terminology used in your company. It enables you to create service hierarchies with a customs number of tiers that accurately reflect your service structures inside your group, rather than being limited to the three-tier business / IT / device service model.
The Business Services Page
The Business Services page displays a tilt of the device, IT, and business services you have access to, along with basic information and Health, availability, and risk metrics for each service.
These commercial services allow you to measure your services’ Health, availability, and risk or the devices that provide those services.
Availability: The availability of a device service is derived from the availability rules. It may or may not be related to the availability of the device. A service or instrument is considered unavailable if SL1 cannot collect data from the practical or service or if a device remains usable or unusable. A value of 0 means that a device or service is unavailable. And a value of 1 means that a device is available. Availability uses the following symbols:
Health: This shows the current status of a device service, such as the processing speed or performance of the devices in the device service. For SL1-CDB devices, the lines behind the presentation objects can provide a good measure of how efficiently the CDB handles the collector data. Health status remains represented through a color-coded “severity” symbol corresponding to a numerical value between 0 and 100. The health value could, for example, indicate when a device is temporarily unavailable due to. A power problem and therefore is less than the required value. Drop-in performance. By default, Health uses the following icons:
Risk: This shows a percentage between 0 and 100 that indicates how close service is to an undesirable condition. Use chance on data that can cause problems if not enabled, such as Critical events, swap usage, or insufficient disk space for database logging. The safest risk value is 0%, and the worst is 100%.
Example: Private Customer Bank
Using SL1 to monitor a commercial service is a quick way to determine if the service is available and working as intended for a customer or end-user. For example, a banking company needs to ensure that its retail banking is open worldwide. You would use the following workflow to configure your services on SL1:
Since the company has offices worldwide, it creates multiple device departments that organize devices by position or region. It company enhances all of its devices to suitable device services.
The company then creates multiple IT sections to display device services (from step 1), including separate IT departments for online banking, ATM systems, and ATM networks.
The company then creates a business service for its retail business, including all IT services (from step 2) that deal with the retail industry.
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